Our Service Agreement

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by Executive Security Systems ("we," "our," or "us"). By engaging our services, you agree to these Terms in their entirety.

2. Our Services

We provide the following security services:

• CCTV Systems (Dahua, Avigilon, Hikvision)
• Intruder Alarms (HKC, Texecom, Galaxy, Scantronic, Optima)
• Fire Systems (Advanced, Kentec, Twinflex, C-tec)
• Access Control Systems (Paxton)

3. Installation and Maintenance

All installations are carried out by qualified professionals in accordance with relevant UK standards and regulations. We provide detailed documentation and user training upon completion of installation.

4. Warranties and Guarantees

Our systems come with manufacturer warranties and our workmanship guarantee. Specific warranty terms vary by product and will be detailed in your service agreement.

5. Payment Terms

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate site information
• Ensuring proper system use and basic maintenance
• Reporting issues promptly
• Maintaining service contracts for optimal system performance

7. Liability

While we maintain comprehensive insurance coverage, our liability is limited to the terms specified in your service agreement. We are not liable for consequential losses or damages beyond our control.

8. Maintenance and Support

We offer various maintenance packages and 24/7 emergency support. Response times and service levels are detailed in your maintenance agreement.

9. Termination

Service agreements may be terminated according to the terms in your contract. Notice periods and any applicable fees will be specified therein.

10. Contact Us

For any questions about these Terms, please contact us:

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of updated Terms.